Please find below the features and benefits of technical support:

Features

• Support available 9 am - 5.30 pm, Monday - Friday
• Unlimited telephone and Email support.
• Remote support via opportunIT Webex session.
• Accredited and certified technicians
• Call logging system with call reference number provided for escalation and tracking purposes

Benefits

• 85% of logged support issues are resolved immediately
• Newsletter for all supported clients offering up to date tips, FAQ's and the latest product news
• Choice of support options available that are specifically tailored to suit individual requirements
• Rapid call back service and proactive approach to dealing with issues that require further work
• Peace of mind