Please find below the features and benefits of technical support:

Features

• Support available 9 am - 5.30 pm, Monday - Friday
• Email and phone assisted support options
• Remote access dial-in via PC, or similar, for remote problem resolution
• Non-stop support from accredited and certified technicians
• Support line manned by knowledgeable and experienced professionals
• Client Data Structure held locally
• Call logging system with call reference number provided for escalation and tracking purposes

Benefits

• 85% of logged support issues are resolved immediately
• Online Newsletter for all contract holders offering up to date tips, FAQ's and the latest product news
• Choice of support options available that are specifically tailored to suit individual requirements
• Rapid call back service and proactive approach to dealing with issues that require further work
• Peace of mind